Privacy Policy

Definitions and Interpretation

In this privacy policy, the following definitions are used:

Scope of This Privacy Policy

This privacy policy applies only to the actions of Global Pharma Trading and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, Global Pharma Trading is the "data controller". This means that Global Pharma Trading determines the purposes for which and the manner in which, your Data is processed.

Data Collected

We may collect the following Data, which includes personal Data, from you:

• name;
• date of birth;
• gender;
• contact Information such as email addresses and telephone numbers;
• demographic information such as postcode, preferences, and interests;
• financial information such as credit/debit card numbers;
• IP address (automatically collected);
• personal information relating to health for the purpose of providing treatments;
• prescription information and medical history relevant to pharmaceutical services;
• any other information that the customer deems relevant to enable us to carry on our duties as a responsible pharmacy;
• in each case, in accordance with this privacy policy.

How We Collect Data

We collect Data in the following ways:

• data is given to us by you; and
• data is collected automatically.

Data That Is Given to Us by You

Global Pharma Trading will collect your Data in a number of ways, for example:

• when you contact us through the Website, by telephone, post, e-mail or through any other means;
• when you register with us and set up an account to receive our products/services;
• when you complete surveys that we use for research purposes;
• when you make payments to us, through this Website or otherwise;
• when you elect to receive marketing communications from us;
• when you use our pharmaceutical services;
• when you submit prescription requests or medical information;
• when communicating with healthcare providers;

in each case, in accordance with this privacy policy.

Data That Is Collected Automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

• we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content;
• we will collect your Data automatically via cookies, in line with the cookie settings on your browser.

Our Use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

• internal record keeping;
• improvement of our products/services;
• processing and dispensing prescriptions;
• providing pharmaceutical advice and consultations;
• managing appointments and deliveries;
• transmission by email of marketing materials that may be of interest to you;
• contact for market research purposes;
• compliance with legal and regulatory requirements;
• for legal purposes;

in each case, in accordance with this privacy policy.

Who We Share Data With

We may share your Data with the following groups of people for the following reasons:

• our employees, agents and/or professional advisors – to obtain advice from professional advisers such as medical professionals in the course of providing a responsible pharmaceutical service;
• third party service providers who provide services to us which require the processing of personal data – such as providing a home delivery service and to help ensure the website runs smoothly;
• third party payment providers who process payments made over the Website – to enable payment processing and refunds;
• relevant authorities – for the purposes of sharing medical information with healthcare providers such as general practitioners, hospital authorities or for the detection of crime or the collection of taxes or duties;
• GPhC and other regulatory bodies as required by law;

In each case, in accordance with this privacy policy.

Keeping Data Secure

We will use technical and organisational measures to safeguard your Data, for example:

• access to your account is controlled by a password and a username that is unique to you;
• we store your Data on secure servers;
• payment details are encrypted using SSL technology;
• all prescription and medical data is handled in accordance with NHS and GPhC guidelines.

If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via email: info@globalpharmatrading.co.uk

Data Retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

For prescription and medical records, we follow NHS and GPhC guidelines for data retention periods. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your Rights

You have the following rights in relation to your Data:

• Right to access – the right to request copies of the information we hold about you at any time, or that we modify, update or delete such information;
• Right to correct – the right to have your Data rectified if it is inaccurate or incomplete;
• Right to erase – the right to request that we delete or remove your Data from our systems (subject to legal and regulatory requirements);
• Right to restrict our use of your Data – the right to "block" us from using your Data or limit the way in which we can use it;
• Right to data portability – the right to request that we move, copy or transfer your Data;
• Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data, please contact us via email: info@globalpharmatrading.co.uk

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the Information Commissioner's Office (ICO).

Changes to This Privacy Policy

Global Pharma Trading reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

Contact Information